To deliver the best possible service, we need to process certain information about you. This information is also known as personal data.
This policy sets out the type of data we collect, what we do with it, the reasons for collecting and processing it and how we keep it safe. This policy also sets out your rights concerning the use of that data.
Proworks Fitness is a trading name of PJA Distribution Ltd, whose registered address is:
Unit 11, Primrose Hill Business Park,
Orde Wingate Way, Stockton-on-Tees
Cleveland, TS19 0GA
Telephone number: 01642 788882
Company Number: 07266077
For purposes of applicable data protection laws, PJA Distribution Ltd trading as Proworks Fitness is the “data controller”. This means that we determine the purposes for which, and the manner in which, your data is processed.
We many collect the following information about you:
Some of this data is collected directly (e.g. when you place an order or contact us).
Other data may be collected indirectly (e.g. when you browse our website). We may anonymise and aggregate your personal data for business insight – but this will not affect your rights.
Our website and other online platforms are not intended for children and we do not knowingly collect data relating to children.
Proworks Fitness may use your data in the following ways:
To keep you up to date with our products and services, we use personal data for marketing purposes - and may send you emails for these purposes. We may also show you online media content through external social media platforms such as Instagram and Facebook and external digital advertisers such as Google.
You have the right to opt out of receiving promotional communications at any time by:
Making use of the simple unsubscribe link in our emails
Informing us that you wish to change your marketing preferences by contacting us at email@example.com.
Personalisation and Automated Decision Making
We may use automated decision making and segmenting to analyse your browsing and purchasing activity online. We may also review data held by external social media platform providers about you (for example, your publicly accessible Facebook or Instagram profile). This analysis enables us to provide a personalised service and tailored online experience that best meets your needs.
You have the right to opt out of automated processing by contacting us at firstname.lastname@example.org.
For delivering the best possible service, for delivering orders and ensuring secure payment processing, we have partnered with certain third parties. We may need to share your personal data with some of these service partners. Please note that we only allow service providers to handle your personal data when they have confirmed that they apply appropriate data protection and security controls.
Other third parties we may use include the following:
|PayPal||PayPal is a third party payment gateway which is used to complete transactions on Proworks Fitness. https://www.paypal.com/uk/home|
|SagePay||Sage Pay is a third party payment gateway which is used to complete transactions on Proworks Fitness. https://www.sagepay.co.uk/|
|OrderWise||OrderWise is a stock control and order management tool. Orders from the site, along with customer address data is stored in OrderWise to track the progression of an order. https://www.orderwise.co.uk/|
|Google Analytics||Google Analytics is used to track customer trends such as pages they visit, time spent on the website and whether or not the customer left without completing an order. Analytics also tracks the device a customer is using such as Laptop or Smart phone. Proworks uses this information to help target specific demographics and make the website more user-friendly.|
|Royal Mail UK||Royal Mail UK is a UK delivery service. Royal Mail requires shipping addresses and contact information to successfully fulfil and deliver an order. https://www.royalmail.com/|
|DHL||DHL is a UK delivery service. DHL requires shipping addresses and contact information to successfully fulfil and deliver an order. http://dhlup56-www.dhl.co.uk/en.html|
|Interlink||Interlink is a UK delivery service. Interlink requires shipping addresses and contact information to successfully fulfil and deliver an order. https://www.dpdlocal.co.uk/|
|DPD||DPD is a UK delivery service. DPD requires shipping addresses and contact information to successfully fulfil and deliver an order. http://www.dpd.co.uk/|
|Nicholson’s Transport||Nicholson’s Transport is a pallet distribution service. Nicholson’s Transport requires shipping addresses and contact information to successfully fulfil and deliver a large scale order. http://www.nicholsonstransport.co.uk/index.html|
|Trustpilot||Trustpilot is an online platform for company reviews. Once a customer has placed an order, if opted in, the customer will be sent an email after 1 week to leave a review for Proworks Fitness. https://uk.trustpilot.com/|
|Mailchimp (The Rocket Science Group LLC)||We use Mailchimp to manage our marketing email subscriber lists and send emails to our subscribers. https://mailchimp.com/legal/privacy/|
All of the data supplied to us by customers is stored on UK servers and on UK soil. No customer data is transferred or stored out of the European Economic Area (“EEA”).
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your data:
To make enquiries in respect of any of the above, please contact us at email@example.com. If you are not satisfied with the way in which a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ico.org.uk).